It's not you, it's me.
OK, maybe breaking up with your Computerized Maintenance Management System (CMMS) doesn't start out like this but it is still a tough time for all involved. We, at TeamWORKS, have supplanted a few systems over the years and many times the issues are software related, however, just as often the issues lie elsewhere. Policies and procedures may contradict the functions of the software or management issues may impede the use of the software. In the cases where management disagreements or age old policies are the cause of the problem, these are the issues that can be the most difficult to overcome and no software in the world can resolve it. The fix lies in a unified effort by management to identify and resolve the problem and then ensure all levels of the organization agree with the resolution. Management has the ultimate responsibility of enforcing the new policies to ensure success. In the case of "we've always done it that way", new policies must be sustained for the changes to be effective and permanent.
So in order to get along with your CMMS and ensure a long happy relationship you need to do the following…
Identify the issues
Find the best solutions
Enforce these solutions at all levels
Remember that change management is a marathon, not a sprint
Never go to bed angry!
Follow these steps and you'll find your "happily ever after".
Good luck,
Craig
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